Noi che abbiamo le piccole agenzie (magari anche voi che le avete grandi), ascoltiamo Jack Welch quando dice:
The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow.
If you’re growing customer satisfaction, your global market share is sure to grow, too.
Employee satisfaction gets you productivity, quality, pride, and creativity.
And cash flow is the pulse—the key vital sign of a company.